Release Notes

Release Notes: OTRS Help Desk 3.2.13

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.13.



Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run <code>bin/</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

  • Bug#9327 – Filter breaks “Select all” functionality.
  • Bug#9999 – Timestamps in HistoricalValueGet return milliseconds on SQL Server.
  • Bug#10027 – Added old ticket information to ticket_history.
  • Bug#7337 – AJAX Error on new Phone Ticket on IIS when using JSON::XS.
  • Bug#8991 – Back-action does not work when search result returned just 1 ticket.
  • Bug#9937 – Activity-Dialogs in wrong order.
  • Bug#9954 – PGP Crypted and Signed emails could be wrongly parsed.
  • Bug#9639 – TextArea validation message not translated.
  • Bug#9944 – Search Template issue.
  • Bug#9938 – ActivityDialog doesn’t show queues with move_into permissions.
  • Bug#9940 – Fedora misses dependency on Sys::Syslog.
  • Removed Patch/Workaround for CPAN MIME::Parser v5.503 (introduced in OTRS 3.2.2) replaced with another solution, as it was causing problems with PGP.
  • Bug#9916 – Error when updating CustomerUser Login on ForeignDB.
  • Bug#9841 – Tabbing changes radio button of owner change selection.
  • Bug#9867 – Validation errors are not shown correctly when replying to a ticket in Customer Interface.
  • Bug#9914 – Spellchecker ignores double wrong words.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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Release Name:

Release Notes: OTRS Help Desk 3.2.13

Release Details

  • Release name: OTRS Help Desk 3.2.13
  • Release type: Stable, patch level release
  • Release date: December 10, 2013