Release Notes

Release Notes: OTRS Help Desk 3.2.14

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.14.



What’s new

  • Added functionality to disable access to tickets of other customers with the same customer company in customer interface.

Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Security Issues

Bug Fixes

  • Bug#10158 – Missing quoting in State::StateGetStatesByType().
  • Bug#8969 – FAQ module Language files installation fails (Kernel/Language permissions).
  • Bug#9959 – & breaks ExpandCustomerName.
  • Bug#10099 – Missing challenge token checks on customer interface.
  • Bug#10103 – ArticleTypeID is always undef in AgentTicketCompose.
  • Bug#9650 – Special character in customer id breaks Open Tickets in AgentTicketZoom.
  • Bug#9723 – TicketAccountedTime stat does not run on Oracle with many tickets
  • Bug#10077 – regular expressions in postmaster filter return 1 if no regex match.
  • Bug#10070 – Wrong error message if Transition contains no transition actions.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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Release Name:

Release Notes: OTRS Help Desk 3.2.14

Release Details

  • Release name: OTRS Help Desk 3.2.14
  • Release type: Stable, patch level release
  • Release date: January 28, 2014