July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.9.
...What’s New
- Updated Spanish translation, thanks to Enrique Matías Sánchez!
Security Issues
- Security Advisory 2013-05
Important for Upgrading
- From OTRS 3.2.x:
- Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
- Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
- From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.
Bug Fixes
- Bug#9561 – ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
- Bug#8728 – Problem loading otrs-initial_insert.oracle.sql.
- Bug#9481 – Possible to select invalid services in SLA admin screen.
- Bug#9539 – Cannot send notification to a group of customers.
- Bug#8273 – Copying text in preview mode not possible.
- Bug#9557 – Cannot see quoted text in customer ticket zoom.
- Bug#9011 – GenericInterface: New value after value mapping can’t be 0.
- Improved parameter quoting in various places.
- Bug#9104 – Group permission for customer subset overwrites permissions for other customers.
- Bug#9434 – Activities are not translated.
- Bug#9261 – Ticket Inbound changes FROM in view.
- Bug#9540 – AgentTicketOwner doesn’t activate PreviousOwner if new owner is selected.
- Bug#9365 – AgentLinkObject screen does not provide a search restriction for ticket type.
- Bug#9533 – Delete Inactive Process button not aligned.
- Bug#9504 – wrong status after answer via customer portal.
- Bug#9425 – Wrong created date for queue view.
- Follow-up fix for bug#[8880](http://bugs.otrs.org/show_bug.cgi?id=8880) – No inline image shown if HTML email contains ‘base’ tag.
- Bug#8112 – Display issue in FROM column of AgentTicketZoom with some agent names.
- Bug#9524 – Uninitialized value after step2 in TicketAccountedTime stats.
- Bug#9511 – ProcessManagement: No SLA verification after Service update.
- Bug#9513 – Frontend::ToolBarModule###11-CICSearchCustomerUser does not use settings of Frontend::Agent::CustomerSearch.
- Bug#8719 – PasswordMin2Lower2UpperCharacters problem.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_2_9/CHANGES.md.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 8 (for the agent interface)
- Microsoft Internet Explorer before version 7 (for the customer interface)
- Firefox before version 4
- All versions of Netscape
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Supported Encodings
OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed with our OTRS-Newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
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