Release Notes

Release Notes: OTRS ITSM 3.2.7

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.7.


Security Issues

  • Security Advisory 2013-05


  • OTRS 3.2.9 or higher
  • If you install the ITSM bundle package via file upload please make sure that your OTRS sysconfig setting “Framework -> Core::Web -> WebMaxFileUpload” is set to a value larger than 20 MB.

Bug Fixes

  • Bug# 5333 – CI erroneous definition no longer editable.
  • Bug# 9270 – ImportError ErrorCode 2012 EOF – End of data in parsing input stream.
  • Bug# 6667 – When running Can’t call method “FETCH” on an undefined value.
  • Bug# 9547 – XSS and SQL injection vulnerability in module AgentITSMConfigItemSearch on parameter ClassID.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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Release Name:

Release Notes: OTRS ITSM 3.2.7

 Release Details

  • Release name: OTRS ITSM 3.2.7
  • Required OTRS release: OTRS Help Desk 3.2.9 or higher
  • Release date: July 9, 2013
  • Release type: Stable, patch level release