Release Notes

Release Notes: OTRS Survey 5 Patch Level 3

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 March 07, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third patch level release of OTRS Survey 5.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.





What’s New

  • Updated translations, thanks to all translators.
  • Replaced old Get() call with Translate(). Thanks to Paweł Bogusławski (PR#22).
  • Marked additional strings as translatable, thanks to Balázs Úr (PR#20)


Bug Fixes

  • Bug#9848(PR#7) – If no customer article, and any system articles in a ticket, e-mail for the survey may be sent to an agent.
  • Fix ChangeBy handling in SurveySearch, thanks to straubr.
  • Fixed typo in charset name. Thanks to Paweł Bogusławski (PR#23).



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Release Name:

Release Notes: OTRS Survey 5 Patch Level 3

Release Details

  • Release name: OTRS Survey 5 Patch Level 3
  • Required OTRS release: OTRS 5 or higher
  • Release date: March 07, 2017
  • Release type: patch level