Release Notes

Release Notes: OTRS Survey 6 Patch Level 5

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


July 24, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of OTRS Survey 6.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.





What’s New

  • Updated translations, thanks to all translators.


Bug Fixes

  • Bug#13742 – Survey modul form is not divided in case of NPS question.
  • Bug#13741 – Change status dropdown is not modern and not translated in AgentSurveyZoom screen.
  • Bug#13755 – Survey statistic does not process timezone.
  • Bug#13849 – Survey request is beeing sent ignoring SendInHoursAfterClose.



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Release Name:

Release Notes: OTRS Survey 6 Patch Level 5

Release Details

  • Release name: OTRS Survey 6 Patch Level 5
  • Required OTRS release: OTRS 6 Patch Level 9 or higher
  • Release date: July 24, 2018
  • Release type: patch level