Release Notes

Release Notes: OTRS-Windows-Installer 3.0.2

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

July 26, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.2.


What’s New

  • Installation without ActiveState perl now uses CGI mode which fixes stability issues when deployed under mod_perl.

Bug Fixes

  • Bug#9499 – Windows Installer will not setup IIS correctly if installed in Program Files directory.
  • Bug#9572 – Installer tries to create a database when ‘Use existing database’ is chosen.
  • Bug#9569 – CRONw will not start when installed with ActiveState Perl.

The detailed ChangeLog can be found at:


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Release Name:

Release Notes: OTRS-Windows-Installer 3.0.2

Release Details

  • Release name: OTRS Windows Installer 3.0.2
  • Release type: patch level release
  • Release date: July 26, 2013