Release Notes

Release Notes: OTRS Windows Installer 3.0.5

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

April 08, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.5.



Bug Fixes

  • Fixed bug#10206 – Escalation notification emails are suddenly sent out by Generic Agent after OTRS Update.
  • Fixed bug#10417 – Windows-installer update 3.3.5 deletes myql-user “otrs”.
  • Fixed bug#10293 – Cache-Issue results in ServerError.

    • New requirement check for .NET Framework Version 4.0 (Only for IIS Users)
    • IIS Pools DefaultAppPool and OTRS will be automatically set to .NET Framework Version 4.0 (Only for IIS Users)


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Release Notes: OTRS Windows Installer 3.0.5

Release Details

  • Release name: OTRS Windows Installer 3.0.5
  • Release type: patch level release
  • Release date: April 08, 2014