Release Notes

Release Notes: OTRS::ITSM Module 4 Patch Level 17

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 May 17, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 17th patch level release of the OTRS::ITSM Module 4.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.





What’s New

  • Improved ConfigItemCreate operation to be able to specify the CI number as a parameter.

 Bug Fixes

  • Bug# 11838 – New tabs opened from links in a sandboxed Iframe cannot execute JavaScript.
  • Bug# 11925 – CI GenericInterface shows an error message when uploading attachments.
  • Bug# 11950 – ITSMChangeManagement notifications do not work for updates of Category, Impact or Priority.
  • Bug# 12025 – CI Update via WebService changes date format into date time format in CMDB – CI Editor shows always current date.

Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 4 Patch Level 17

Release Details

  • Release name: OTRS::ITSM Module 4 Patch Level 17
  • Required OTRS release: OTRS 4 Patch Level 17 or higher
  • Release date: May 17, 2016
  • Release type: patch level