Release Notes

Release Notes: OTRS::ITSM Module 5s Patch Level 17

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


March 07, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the seventeenth patch level release of the OTRS::ITSM Module 5s.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.






Important for Upgrading

  • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
  • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Bug Fixes

  • Bug# 12375 – Setting DynamicFields::ObjectType###ITSMChange has same ordering priority than a setting in the FAQ module.
  • Bug# 12287 – Missing date validation for ITSM date and date time fields.
  • Bug# 12590 – Default value 0.00 not shown for Planned Effort and Accounted Time on systems with Oracle DB.
  • Bug# 12568 – Aesthetic problem at “Screen after creating a work order widget”.
  • Bug# 12605 – CMDB CI class names are missing from the language file.
  • Bug# 12646 – Changing order of items in SearchCSVData for ITSMConfigItem causes faulty results.
  • Bug# 12644 – Logic mistake at causes unnecessarily XML version search.
  • Bug# 12653 – Config item history not shown if an agent has only read-only permissions in group ITSM-config item.
  • Bug# 12654 – Config item delete menu link is shown if an agent has only read-only permissions in group ITSM-config item.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 5s Patch Level 17

Release Details

  • Release name: OTRS::ITSM Module 5s Patch Level 17
  • Required OTRS release: OTRS 5s  or higher
  • Release date: March 07, 2017
  • Release type: patch level