December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 3.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Bug# 13418 – Creating change from template does not create workorders and causes 100% CPU load.
Important for Upgrading
- Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
- For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
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If you already have login information to our OTRS Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.