Release Notes

Release Notes: TimeAccounting 4 beta1

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

October 07, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first beta release 4 of the TimeAccounting module.


What’s New

  • Initial version for OTRS 4
  • Added Spanish (Mexico) translation.
  • Added Swedish translation, thanks to andreasberger.
  • Added Russian translation, thanks to ynkolesnikov.
  • Updated Brazilian Portuguese language, thanks to Jos? Junior.
  • Changed API “UserID” parameter is now required for WorkingUnitsCompletnessCheck(), WorkingUnitsGet(), WorkingUnitsInsert(),WorkingUnitsDelete() and LastProjectOfUser()

Bug Fixes

  • Bug#10494 – Today’s Entry does not become available at the time expected on OTRS with timezone offset.
  • Bug#10486 – Can not insert a new entry with just using period.
  • Bug#10484 – Added period without Start/Stop time shows 00:00 in both times after summit.


Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS-Newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Get professional service and support

Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

Release Notes: TimeAccounting 4 beta1

Release Details

  • Release name: TimeAcconting 4 beta1
  • Required OTRS release: OTRS Help Desk 4 beta3 or higher
  • Release date: October 07, 2014
  • Release type: beta