Release Notes

Security Advisory 2015-03: Vulnerability discovered in OTRS FAQ package

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 December 01, 2015 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to:


Security Advisory Details


  • ID: OSA-2015-03
  • Date: 2015-11-24
  • Title: Vulnerability in OTRS FAQ allows user with valid agent login to inject JavaScript code (XSS)
  • Severity: 3.7 (LOW)
  • Product: FAQ 5.0.x (OTRS 5), FAQ 4.0.x (OTRS 4), FAQ 2.3.x (OTRS 3.3)
  • Fixed in: FAQ 5.0.2 (OTRS 5), FAQ 4.0.3 (OTRS 4), FAQ 2.3.4 (OTRS 3.3)
  • References: CVE-2015-8372


Vulnerability Description


This Advisory covers a vulnerability discovered in the OTRS FAQ package.


Information Disclosure


  • An attacker with a valid agent login could manipulate URLs in the FAQ search, leading to a JavaScript code injection (XSS) problem.


Affected by this vulnerability are all releases of FAQ:

  • FAQ 2.0.x up to and including 2.0.8
  • FAQ 2.1.x up to and including 2.1.5
  • FAQ 2.2.x up to and including 2.2.4
  • FAQ 2.3.x up to and including 2.3.3
  • FAQ 4.0.x up to and including 4.0.2
  • FAQ 5.0.x up to and including 5.0.1

This vulnerability is fixed in FAQ 5.0.2, FAQ 4.0.3, and FAQ 2.3.4 and it is recommended to upgrade to one of these versions.

Fixed FAQ releases can be found at:

As a workaround you can deinstall the FAQ package (as admin via the package manager in admin interface). Please note that this will lead to the loss of all FAQ articles stored in the database.

Many thanks to Timo Raabe (BASF) for discovering and reporting this vulnerability.

Release Name:

Security Advisory 2015-03: Vulnerability discovered in OTRS FAQ package


  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2016-03-02]
  • uid OTRS Security Team <>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B