Release Notes

Security Advisory 2020-05

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

February 07, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

OSA-2020-05 Possible to send drafted messages as wrong agent (CVE-2019-11358)

Product Affected:

This issue affects ((OTRS)) Community Edition 6.0.x. This issue affects OTRS 7.0.x.

Problem:

OTRS use jquery version 3.2.1, which is vulnerable to the prototype pollution attack. For more information, please read following article https://snyk.io/test/npm/jquery/3.2.1


This issue affects:

((OTRS)) Community Edition
6.0.x version 6.0.25 and prior versions.

OTRS
7.0.x version 7.0.14 and prior versions.

This issue was discovered during an external security research.

Solution:

Upgrade to OTRS 7.0.15, ((OTRS)) Community Edition 6.0.26

Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/83265e77957def2734a6a1e253353140e83ab04c

This issue is being tracked as 2020011042000836.

Modification History:

2020-02-07: Initial Publication.

Related Links:

CVE-2019-11358 at cve.mitre.org

CVSS Score:

6.1 CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Risk Level:

Medium

Release Name:

Security Advisory 2020-05

Release Date:

07/02/2020

Security Advisory:

ID: OSA-2020-05
Date: 2020-02-07
Title: Vulnerability in third-party library - jquery
Severity: Medium
Product: OTRS 7.0.x, OTRS 6.0.x
Fixed in: OTRS 7.0.15, OTRS 6.0.26
FULL CVSS v3.0 VECTOR: 6.1 CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
References: CVE-2019-11358
Ticket#2020011042000836

Release Type:

security advisory

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