Release Notes

Security Advisory 2020-11

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

April 27, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org


PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B


OSA-2020-11 Information disclosure (CVE-2020-1774)

Product affected:
This issue affects ((OTRS)) Community Edition 6.0.x and 5.0.x. This issue affects OTRS 7.0.x.

PROBLEM:
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it’s possible to mix them and to send private key to the third-party instead of public key.

This issue affects:
((OTRS)) Community Edition
6.0.x version 6.0.27 and prior versions.
5.0.x version 5.0.42 and prior versions.

OTRS
7.0.x version 7.0.16 and prior versions.

This issue was discovered during an external security research.

SOLUTION:
Upgrade to OTRS 7.0.17, ((OTRS)) Community Edition 6.0.28.

Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/ff725cbea77f03fa296bb13f93f5b07086920342

This issue is being tracked as 2020021442001602.


MODIFICATION HISTORY:

  • 2020-04-24: Initial Publication.


RELATED LINKS:


CVSS SCORE:
4.5 (CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N)

RISK LEVEL:
MEDIUM

Release Name:

Security Advisory 2020-11

Release Date:

20/04/2020

Security Advisory:

ID: OSA-2020-11
Date: 2020-04-24
Title: Information disclosure
Severity: 4.5 MEDIUM
Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in: OTRS 7.0.17, OTRS 6.0.28
FULL CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
References: CVE-2020-1774

Release Type:

security advisory

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