Release Notes

Security Advisory 2020-13

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

July 20, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org


PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B


OSA-2020-13 Information disclosure (CVE-2020-1776)

Product affected:
This issue affects ((OTRS)) Community Edition 6.0.x. This issue affects OTRS 7.0.x, 8.0.x.

PROBLEM:
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid.

This issue affects

((OTRS)) Community Edition:

6.0.28 and prior versions.

OTRS:

7.0.18 and prior versions,

8.0.4. and prior versions.

This issue has been assigned CVE-2020-1776.

SOLUTION:
Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29

Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d

This issue is being tracked as 2020052042004084.


MODIFICATION HISTORY:

  • 2020-07-20: Initial Publication.


RELATED LINKS:


CVSS SCORE:
3.5 ( CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

RISK LEVEL:
LOW

Release Name:

Security Advisory 2020-13

Release Date:

20/07/2020

Security Advisory:

ID: OSA-2020-13
Date: 2020-07-20
Title: Invalidating or changing user does not invalidate session
Severity: 3.5 LOW
Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x
Fixed in: OTRS 8.0.5 OTRS 7.0.19, OTRS 6.0.29
FULL CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
References: CVE-2020-1776

Release Type:

security advisory

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