March 28, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the seventeenth patch level release of its OTRS Business Solution™ 5s.
- Added the possibility for administrators to configure chat channel visibility in the Customer and Public interface.
- Fixed: Bug in Business Solution Report Generator (bug#12688).
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.