Release Notes

Release Notes: OTRS Business Solution™ 6 Patch Level 7

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


March 13, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the seventh patch level release of its OTRS Business Solution 6.




Bug Fixes

  • Fixed: No link option for dynamic fields of type webservice (bug#13664).
  • Fixed: Dynamic field of type web service fails to display stored values in single-select fields (bug#13684).
  • Fixed: Timeline view does not support advanced split (bug#13659).
  • Fixed: Dynamic Field Contact with Data doesn’t work in settings window of Generic Agent (bug#13621).
  • Fixed: Strange display order of StoreHistoricalData settings in system configuration (bug#13616).
  • Fixed: Setting a system configuration item overwrites advanced preferences (bug#13513).
  • Fixed: Unused white space in dynamic field database (bug#13581).
  • Fixed: In ticket notifications to the agent, certain lines are duplicated (bug#13550).- Fixed: Quotes in notification emails are not visible (bug#12203).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution™ 6 Patch Level 7

Release Details

  • Release name: OTRS Business Solution6 Patch Level 7
  • Release date: March 13, 2018
  • Release type: patch level