July 12, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the nineth patch level release of the OTRS Clone DB 5 for OTRS 5. This script clones an OTRS database into an empty target database, even on another database platform. It will dynamically get the list of tables in the source DB, and copy the dataof each table to the target DB.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
- Added on-demand test mode configuration, and updated minimum framework version to OTRS 5.0.37.
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.