Release Notes

Release Notes: OTRS::ITSM Module 6

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

...

 

What’s new

  • Ported code to the OTRS 6 framework
  • Added new feature for ITSMConfigurationManagement to suppress adding a new config item version for special attributes.
  • Improved admin area groups for ITSM administration modules.
  • OTRS::ITSM 6 includes many other small bug fixes and improvements.

 

Important for Upgrading

  • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
  • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

Download

Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Get professional service and support

 

Community Support

Leverage the various OTRS Community sources to get involved:

 

Release Name:

Release Notes: OTRS::ITSM Module 6

Release Details

  • Release name: OTRS::ITSM Module 6
  • Required OTRS release: OTRS 6 or higher
  • Release date: November 21, 2017
  • Release type: stable

    Archive