Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 20

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


July 18, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twentieth patch level release of its OTRS Business Solution™ 5s.




Bug Fixes

  • Fixed: iCal copied URL from OTRS Calendar does not update in iCloud (bug#12667).
  • Fixed: DynamicFieldDatabase::StoreHistoricalData###9-SourceDynamicField5 does not work (bug#12899).
  • Fixed: Inconsistent labeling of dynamic fields type “database” (bug#12872).
  • Fixed: “Reply to note” action throws popup error message in Timeline View (bug#12817).
  • Fixed: Filled Dynamic Field type database always focuses and moves the screen (bug#12626).
  • Fixed: DynamicField Database display in CustomerFrontend (bug#12841).
  • Fixed: DynamicField Database link for preview (bug#12804).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 20

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 20
  • Release date: July 18, 2017
  • Release type: patch level