January 18, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 6 Patch Level 12.
Please note, that from now on we will only officially support OTRS 5, OTRS 6 and following versions.
- Updated framework files to OTRS 6.0.16.
- Updated copyright.
- Bug#14350 – ReplaceCustomerRealName is not working.
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OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.