Release Notes

Release Notes: OTRS MasterSlave 6 Patch Level 12

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

January 18, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 6 Patch Level 12.

Please note, that from now on we will only officially support OTRS 5, OTRS 6 and following versions.




What’s New

  • Updated framework files to OTRS 6.0.16.
  • Updated copyright.

Bug Fixes

  • Bug#14350 – ReplaceCustomerRealName is not working.


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Release Name:

Release Notes: OTRS MasterSlave 6 Patch Level 12

Release Details

  • Release name: OTRS MasterSlave 6 Patch Level 12
  • Required OTRS release: OTRS 6 Patch Level 16 or higher
  • Release date: January 18, 2019
  • Release type: patch level