Release Notes

Release Notes: OTRS::ITSM Module 6 Patch Level 17

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


March 08, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 17.

Please note, that from now on we will only officially support versions OTRS 5 and OTRS 6 and following versions.





Bug Fixes

  • Bug# 13933 – CMDB API is always expecting CIXMLData in API Requests.
  • Bug# 14382 – Calculation of Incident State does not respect Link Types in sysconfig.
  • Bug# 14295 – Incident states type are not translated in any screen.
  • Bug# 13296 – Workorder history always opens a new browser window.
  • Bug# 14387 – Performance problem with Import function from CSV.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 6 Patch Level 17

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 17
  • Required OTRS release: OTRS 6 Patch Level 17 or higher
  • Release date: March 08, 2019
  • Release type: patch level