Release Notes

Release Notes: OTRS::ITSM Module 6 Patch Level 6

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


March 13, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 6.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.






Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


What’s New

Improved and optimized incident state recalculation.

Bug Fixes

  • Bug# 13493 – Text editor is displayed incorrectly in change management screens.
  • Bug# 11284 – Creating a change from a template is not possible if Change Manager Account is invalid.
  • Bug# 10689 – CMDB Import: memory consumption.
  • Bug# 12567 – The name of the agents appear not according to the setting in the Change Management.
  • Bug# 13678 – Category – Impact – Priority matrix is not modern.
  • Bug# 13665 – Some attributes are not translated in condition edit screen.
  • Bug# 13715 – Scroll keys collide with each other in CI editing window.
  • Bug# 13719 – Not able to enter line breaks in a textare in AgentITSMConfigItemEdit.



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Release Name:

Release Notes: OTRS::ITSM Module 6 Patch Level 6

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 6
  • Required OTRS release: OTRS 6 Patch Level 6 or higher
  • Release date: March 13, 2018
  • Release type: patch level