OTRS @FUSION17 in Orlando – The annual conference for IT service management professionals

September 2017

    The annual conference for IT service management professionals Venue: The Rosen Shingle Creek, Orlando, FL 32819 USA Date: October 31 – November 3, 2017 FUSION17 – Driving Service Management Forward   At FUSION17 we will show our visitors the advantages of the OTRS process management module for company workflows at our booth. See

Read More

Security Advisory 2017-04: Security Update for all OTRS Versions

September 2017

  September 19, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

Read More

Release Notes: OTRS 6 Beta2

September 2017

  September 19, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second beta release of OTRS 6.     Release Details Release name: OTRS 6 beta2 Release type: beta Release date: September 19, 2017 Security Advisory Advisory 17-4 New

Read More

Release Notes: OTRS 5s Patch Level 23

September 2017

September 19, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 23rd patch level release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 23 Release date: September 19, 2017 Release type: patch level Security Advisory Advisory 17-4 Please

Read More

Release Notes: OTRS::ITSM Module 5s Patch Level 23

September 2017

  September 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 23rd patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

Read More

Release Notes: OTRS 4 Patch Level 25

September 2017

  September 19, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 25th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

Read More

Release Notes: OTRS::ITSM Module 4 Patch Level 25

September 2017

  September 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 25th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

Read More

Release Notes: OTRS 3.3.18

September 2017

  September 19, 2017 —OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the eighteenth release of OTRS 3.3.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5.   Release Details Release name: OTRS 3.3.18

Read More

Release Notes: OTRS 6 Beta1

September 2017

   September 05, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first beta release of OTRS 6.     Release Details Release name: OTRS 6 beta1 Release type: beta Release date: September 05, 2017   What’s New 1. PRODUCTIVITY

Read More