Release Notes

Release Notes: OTRS Business Solution™ 6 Patch Level 8

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


May 04, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the eighth patch level release of its OTRS Business Solution 6.




Bug Fixes

  • Fixed: The resources column is missing when Resource Overview viewed the first time (bug#13792).
  • Improved texts in ticket attachment screen, thanks to Balázs Úr.
  • Fixed: Option to display integrated chat if no agent is available does not work (bug#13771).
  • Fixed: Custom Logo is not supported for High Contrast skin (bug#13735).
  • Fixed: Generic Agent Mail Filtering (bug#13683).
  • Fixed: Several SysConfig levels are not highlighted in the navigation widget (bug#13744).
  • Fixed: Store historical data on DynamicFieldUpdate not working correctly (bug#13658).
  • Improved overall accessibility and translations in certain places.
  • Fixed some issues which would occur if the chat widget was integrated into a site on a different domain.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution™ 6 Patch Level 8

Release Details

  • Release name: OTRS Business Solution6 Patch Level 8
  • Release date: May 04, 2018
  • Release type: patch level