Release Notes

Release Notes: OTRS::ITSM Module 6 Patch Level 15

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


December 14, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 15.

Please note, that from now on we will only officially support versions OTRS 5 and OTRS 6 and following versions.





What´s New

  • Improved out-of-the box display of config items in customer information center and customer user information center.
  • Added missing attributes to class definitions to display in Customer Information Center.
  • Check out our new OTRS::ITSM Admin documentation:

Bug Fixes

  • Bug# 14281 – Missing confirmation dialog when deleting an Import/Export template.
  • Bug# 14280 – Back button doesn’t work in Step 3 of 5 – Edit format information.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 6 Patch Level 15

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 15
  • Required OTRS release: OTRS 6 Patch Level 15 or higher
  • Release date: December 14, 2018
  • Release type: patch level